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    FAQ

    Where can I find the best rates?

    The best rates available on the internet can be found at https://orchard.frasershospitality.com/en.html. Don't forget to check out https://orchard.frasershospitality.com/en/offers.html to take advantage of the best deals. If you require further assistance, please feel free to contact us at reservations.singapore@frasershospitality.com or +65 62 700 800.

    Facilities & Services

    What are the services and facilities offered?

    In addition to 24/7 security and CCTV surveillance as well as 24/7 Reception and Concierge services, Fraser Residence Orchard, Singapore features fully-furnished Gold-Standard serviced residences with luxurious designs, complemented by high-end appliances and modern conveniences and more. For a full list of services and facilities, please visit https://orchard.frasershospitality.com/en/facilities.html.

    Are there fitness facilities provided?

    Yes, a 24/7 fully-equipped gym is provided for our guests. We also have an outdoor swimming pool and a children’s wading pool

    Is internet access provided?

    Yes, guests can enjoy complimentary high-speed Wi-Fi access in-room and around the property.

    What is the check-in time?

    Check-in time is 2.00pm.

    What is the check-out time?

    Check-out time is 12.00pm.

    What time is breakfast served?

    Breakfast is served from 6.30am to 10.00am.

    What is the cost of breakfast?

    Breakfast is typically included during the stay. Should you require more information, please feel free to contact us at reservations.singapore@frasershospitality.com or +65 62 700 800.

    What are the available dining options?

    Breakfast is is available at The Dining Room located at level 2 of the property. The fully-equipped kitchen/kitchenette also provides you with the convenience to cook in your apartment.

    Are laundry services provided?

    Yes, laundry service is available subject to additional charges. There is also a washer and a dryer in the room for your convenience.

    Please feel free to contact our Front Desk for more details.

    What are the type of beds provided?

    For Studio apartments, there is 1 King bed.

    For 1-Bedroom apartments, there is 1 King bed.

    For 2-Bedroom apartments, there is 1 King bed and 1 Single bed.

    For 2-Bedroom apartments, there is King bed, 1 Queen Bed and 1 Single bed.

    Hollywood Twin configuration is available for selected Studio and 1-Bedroom apartments.

    Should you require more information, please feel free to contact us at reservations.singapore@frasershospitality.com or +65 62 700 800.

    Are baby cots and extra beds available?

    Yes, complimentary baby cots are available upon request and subject to availability.

    Please feel free to contact our Front Desk for more details.

    Are newspapers provided?

    The Straits Times, Business Times, LianHe Zaobao International Herald Tribune, Asian Wall Street Journal, Asahi Shimbun and Nikkei Shimbun are available for in-room subscription, with applicable charges.

    Are the residences disabled-friendly?

    Yes, Fraser Residence Orchard, Singapore is disabled-friendly.

    Is on-site parking available and what is the cost?

    Yes, on-site parking is available with 1 complimentary lot per apartment. Please approach the Front Desk for more details.

    Is airport shuttle service provided?

    Unfortunately, airport shuttle service is not available. However, limousine service or taxi can be arranged upon request. Please feel free to approach our Front Desk for more details.

    What is the cost of hotel/service residence limousine services?

    Limousine service is available. For pricing details or to make arrangements, please feel free to approach our Front Desk.

    What is the reception operating hours?

    The reception operates and is available 24/7.

    Is it possible to store my luggage at the hotel before check-in?

    Yes, it is possible to store your luggage at the property. Please feel free to approach our Concierge for more details.

    Location

    How do I get to the hotel?

    The property is easy to reach from Changi International Airport. Check this link https://orchard.frasershospitality.com/location-en.html for options by car, taxi, train or bus.

    Are there any recommended attractions in Singapore?

    Singapore is a melting pot of cultures and is well-known as a shopping and food paradise. Some of the attractions include Chinatown, Little India, Kampong Glam, Orchard Road, Gardens by the Bay, Singapore Zoo, River Safari, Night Safari and more. For more recommendations, please feel free check out this link https://orchard.frasershospitality.com/en/attractions.html or approach our Concierge.

    Where is the closest bank, ATM and exchange office located?

    The closest bank, ATM and exchange office are all located within ION Orchard, less than 5-minutes' walk away.

    Please feel free to approach our Front Desk for directions or more details.

    Policies

    What is the cancellation policy?

    The cancellation policy is stated in detail and varies with the type of offer selected.

    Should you require more information, please feel free to contact us at reservations.singapore@frasershospitality.com or +65 62 700 800.

    What is the maximum number of guests allowed in each residence type?

    For Studio apartments, the maximum occupancy is 2.
    For 1-Bedroom apartments, the maximum occupancy is 3.
    For 2-Bedroom apartments, the maximum occupancy is 4.
    For 4-Bedroom apartments, the maximum occupancy is 8.

    Excluding Studio apartments, there is an additional charge of SGD 55.00 for the 3rd, 4th and 8th guest respectively.

    Should you require more information, please feel free to contact us at reservations.singapore@frasershospitality.com or +65 62 700 800.

    Are pets allowed?

    Yes, Fraser Residence Orchard, Singapore is a pet-friendly property.